CRM Analyst (all genders)

The Salesforce Global Benefits team seeks an experienced leader for the role of Director, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead M&A activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level.

About the role

We’re looking for a Senior Manager, Employee Benefits to join our Global Rewards team! If you’re passionate about designing and managing best-in-class benefits programs that enhance employee experience, ensure market competitiveness, and align with our global strategy, this could be the perfect opportunity for you.

What You’ll Do

• Own and drive benefits strategy across EMEA, ensuring alignment with business goals and market trends. Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being. Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement.
• Lead annual benefit renewals. Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life & disability insurance, and well-being initiatives. Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations.
• Design and implement new benefit programs. Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market. Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation. Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency.
• Analyze market trends and benchmarking data. Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences. Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities. Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction.
• Act as a strategic advisor. Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions. Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations. Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition.
• Support M&A integrations. Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap. Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience.
• Be the escalation point (Tier 3). Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy. Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery.

What We’re Looking For

• 7-10+ years of experience in Rewards / Benefits, with a strong focus on EMEA. Extensive hands-on experience in designing, implementing, and managing benefits programs across multiple EMEA countries.
• Proven leadership in benefits strategy. Strong experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery. A track record of leading complex benefits projects and successfully executing regional or global initiatives.
• Exceptional project management skills with the ability to manage multiple initiatives, juggle multiple priorities, work cross-functionally, and lead high-impact projects from conception to execution.
• Strong analytical mindset. Proven ability to interpret and analyze benefits-related data, such as market benchmarking, claims trends, and cost modeling. Comfortable using data insights to make informed recommendations, optimize program costs, and improve employee experience.
• Excellent communication & stakeholder management skills. Strong ability to translate complex benefits concepts into clear, engaging, and impactful communications for diverse audiences, including employees, HRBPs, business leaders, and external partners. Skilled in building relationships, influencing senior stakeholders, and driving alignment across global and regional teams.
• Fluent English; additional European languages a plus!

If you’re looking for an exciting opportunity to shape benefits strategy, drive impact, and work with an amazing team, we’d love to hear from you! Feel free to apply.

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