Lead Technician Fire and Water Damage Restoration

Lead Technician - ServiceMaster Elite Restore

Job Summary: The Lead Technician at ServiceMaster Elite Restore works with the Project Manager to oversee restoration projects, ensuring high-quality service delivery and customer satisfaction. This role involves leading a team of technicians, managing project timelines, and maintaining compliance with safety and industry standards.

Key Responsibilities:

1. Project Management: Helps Project Manager with restoration projects from start to finish, including assessment, planning, and execution. Ensure projects are completed on time and within budget.
2. Team Leadership: Supervise and mentor a team of technicians, providing guidance and training to enhance skills and performance.
3. Communication: Serve as the primary point of contact to the Project Manager, addressing inquiries and providing updates on project status.
4. Technical Expertise: Perform restoration and mitigation tasks, including water damage restoration, fire damage cleanup, mold remediation, and other related services.
5. Quality Control: Work alongside the Project Manager to ensure all work meets company standards and industry regulations. Conduct inspections to verify the quality of work performed.
6. Inventory Management: Manage inventory of equipment and supplies, ensuring all necessary materials are on hand for projects.
7. Safety Compliance: Enforce safety protocols and ensure that all team members adhere to safety regulations and practices.
8. Reporting: Maintain accurate records of project progress, materials used, and any issues encountered. Provide regular updates to management.

Qualifications:

1. High school diploma or equivalent; additional technical training or certifications in restoration or a related field is preferred.
2. Proven experience in restoration services, with a minimum of two years in a supervisory role.
3. Strong knowledge of restoration techniques and equipment.
4. Excellent leadership and communication skills.
5. Ability to manage multiple projects simultaneously and work under pressure.
6. Valid driver’s license and clean driving record.
7. [Optional: Certifications such as IICRC, WRT, or similar are a plus.]

Working Conditions:

1. Willingness to work in various environments, including residential and commercial properties.
2. Ability to lift heavy objects and perform physical tasks.
3. Availability for on-call work as needed.

Benefits:

1. Competitive salary and performance-based incentives.
2. Comprehensive health benefits.
3. Opportunities for professional development and certification.