Account Manager Spanish Market

At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.

Ready to take on a new challenge?

The Role

We seek an Account Manager for the Spanish Market to join our Customer Experience team. Your role will be to act as a consultant for existing customers, enhancing client satisfaction. You will manage a specific client portfolio, build long-term relationships, understand their processes and challenges, and identify opportunities for product improvements and upselling.

Key Responsibilities:

1. Build strong client relationships through regular video calls, understanding their requirements, and providing product updates.
2. Serve as the primary contact for clients' needs and goals, ensuring a positive experience.
3. Identify upsell opportunities to increase client satisfaction and add value.
4. Proactively analyze your portfolio to inform decision-making and develop action plans.
5. Recognize trends and potential issues, reporting them to improve customer journeys and our product.
6. Collaborate with teams across Sales, CX, Product, Engineering, and Finance to meet company goals.
7. Demonstrate strategic thinking and excellent organizational skills.
8. Be comfortable with technology.
9. Have at least 1 year of experience managing B2B customer portfolios; SaaS experience is a plus.
10. Exhibit excellent communication skills and empathy.
11. Be adept at multitasking, problem-solving, and teamwork.
12. Proactively suggest new ideas.
13. Experience handling churn cases and upselling.
14. Work effectively with KPIs.
15. Proficiency in Spanish and professional English is required.

Employee Benefits:

• Dynamic, multicultural, and friendly environment.
• Continuous training tailored to your needs.
• Health and wellness benefits, including Gympass.
• Expense savings with Cobee.
• Language classes via Yolk Academy.
• Enhanced salary benefits through Payflow.

Office Perks:

• Organic breakfast at the office.
• Discounts on Nora and Apetit sushi.
• Complimentary coffee and tea.

About Us

Factorial is a fast-growing all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR processes, centralize data, and make better decisions. We serve thousands of customers across over 60 countries, with a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.

Our Values

• Ownership: We take responsibility for our projects and decisions.
• Learning and Sharing: We are committed to continuous learning and knowledge sharing.
• Partnership: We trust and collaborate with each other.
• Growth: We act quickly and learn from our mistakes.

Interested in learning more? Visit our website!