Campaign Management Specialist (Us Time Zone)

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure high-quality and timely digital marketing execution and enablement services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution across the Delivery Unit, and acting as a digital marketing SME to advise stakeholders and ensure campaign success.

Responsibilities

• Collaborate with market teams and other DU units to ensure campaigns meet global standards and client expectations.
• Provide regular updates to Delivery Managers, Service Account Leads, and other teams.
• Review campaign dashboards and generate insights, including quarterly reports.
• Understand market needs and leverage other DU services when appropriate.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining strong internal relations.
• Facilitate communication between internal customers and DU teams to advance projects.
• Adhere to and optimize service processes.

Requirements & Skills

• Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related field.
• Experience in project/client management, digital marketing, or agency consulting.
• Proven ability to coordinate multiple projects and teams.
• Ability to interpret and connect business and technical requirements.
• Client management and incident de-escalation skills.
• Experience in Patient Engagement or B2B marketing preferred.
• Familiarity with email, SMS channels, and Salesforce Marketing Cloud is a plus.
• Self-motivated, detail-oriented, excellent communicator, fluent in English.
• Strong time and project management skills, capable of handling multiple fast-paced projects.

What We Offer

• Permanent contract
• Flexible schedule and work-life balance
• Training & Certifications
• Home Office

About Omega CRM

Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, specializing in customer-centric solutions across various industries, with a strong presence in the Salesforce ecosystem in Spain. We value growth through our people and uphold the values of Talent, Flexibility, Commitment, and Innovation.

Location: Lugo, Galicia, SPAIN