Account Manager Spanish Market

At Factorial, we're seeking a new Account Manager for the Spanish Market to help us elevate the company to the next level.

Ready to take on the challenge?

The Role

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant for existing customers, increasing client satisfaction, retaining a specific portfolio of clients, building long-term relationships, understanding their processes and issues, and identifying opportunities for product improvements and upselling.

Key Responsibilities:

• Build strong client relationships and understand their requirements through regular video calls to foster engagement and inform them about product updates.
• Understand client needs and goals, serving as the primary contact for all matters related to their experience.
• Identify upselling opportunities to enhance client satisfaction and add value to their businesses.
• Proactively analyze your portfolio to make informed decisions and develop action plans for each client.
• Recognize trends and potential issues, reporting them proactively and helping to improve customer journeys and our products.
• Collaborate with teams across Sales, CX, Product, Engineering, and Finance to meet company objectives.
• Demonstrate strategic analytical skills and excellent organizational abilities.
• Be tech-savvy.
• Have at least 1 year of experience managing B2B customer portfolios; experience in SaaS is a plus.
• Exhibit excellent communication skills and empathy.
• Be skilled at multitasking, problem-solving, and teamwork.
• Be proactive and suggest new ideas.
• Experience in handling churn cases and upselling is required.
• Work effectively with KPIs.
• Proficiency in Spanish and professional English is required; we are an international team.

Employee Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and development tailored to your needs.
• Healthy lifestyle perks with Gympass (gyms, pools, outdoor classes).
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Maximize your salary with Payflow.
• Organic breakfast at the office.
• Discounts on Nora and Apetit sushi.
• Free coffee and tea.

If you see yourself in this role, come join us and make a difference!

Factorial is an all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and support better business decisions. We serve thousands of customers across more than 60 countries and industries, with a diverse team of over 900 people in Barcelona, Brazil, Mexico, and the USA.

Our Values:

• Ownership: We take responsibility for every project and make decisions confidently.
• Learning & Sharing: We are committed to continuous learning and sharing knowledge.
• Partnership: We trust each other and make decisions collaboratively.
• Growth: We act swiftly and learn from our mistakes.

Want to learn more? Visit our website!

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