Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

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This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range:
$30.00 / hr - $30.00 / hr

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles routine tasks, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. This isn't your average support role; it's a masterclass in technical problem-solving.

Warning: This position isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on independence, love cracking complex technical puzzles, and can hit the ground running, you might just be the superhero we're looking for.

Think you can handle being thrown into the deep end of enterprise software support? Ready to push the boundaries of what's possible in technical problem-solving? Then let's talk about accelerating your career at lightspeed.

What You Will Be Doing

Become the bridge between cutting-edge AI and human ingenuity. You'll be the specialist who steps in when our AI meets its match, solving the unsolvable and teaching our systems to be even smarter. Think of yourself as part detective, part innovator, and part AI mentor.

What You Won’t Be Doing

• Enjoying a leisurely onboarding period - we expect you to master multiple products within your first month (yes, we know it's ambitious, and yes, we mean it)
• Looking to your manager for step-by-step guidance - this role demands self-starters who can navigate complex challenges independently

Senior Technical Support Engineer Key Responsibilities

Your mission is to seamlessly blend human expertise with AI capabilities, creating a support experience that sets new industry standards. You'll focus on the challenging cases that push the boundaries of current AI technology, while continuously working to expand those boundaries.

Basic Requirements

• 4+ years of battle-tested experience in technical support or engineering roles, with a track record of solving complex technical challenges
• Advanced mastery of generative AI tools - we're looking for someone who's gone beyond basic prompting and content generation to create automated workflows and custom AI solutions

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is driven by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded by great people, be proud of doing great work, and grow your career by leaps and bounds.

This role is immediate and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation is $30 USD/hour, totaling approximately $60,000 USD/year based on a 40-hour workweek and 50 weeks per year. Payments are weekly. Please consult for more details.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Engineering, IT, Customer Service
• Industries: Hardware Manufacturing, Software Development, IT Services & Consulting

Interested? Click the Apply button to learn more. We look forward to connecting with you!