Account Manager

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Enhance the employee experience across the entire employee lifecycle within the organization, by analyzing experience indicators and implementing targeted improvement projects, in alignment with organizational priorities, with the goal of boosting employee engagement, satisfaction, and belonging.

Main Responsibilities - Tasks

• Analyze comprehensive employee experience and organizational indicators, such as employee satisfaction, retention rates, and employee experience scores, in order to identify trends and areas of improvement.
• Engage in continuous improvement processes, identifying emerging needs or issues through regular employee feedback and engagement survey analysis.
• Coordinate employee feedback. Monitor and measure the impact of employee experience initiatives, using established metrics and regular reporting to assess progress and identify areas for refinement.
• Design and define employee experience projects based on employee feedback and organizational data analysis, such as onboarding, recognition, or offboarding, promoting and coordinating cross-functional collaboration of key stakeholders, ensuring timely and efficient execution.
• Manage diversity and inclusion initiatives and employee networks within the employee experience framework, ensuring legal compliance and proactive engagement.
• Enhance the digital employee experience, working with digital tools and platforms, providing resources for remote or geographically dispersed staff.
• Prepare and disseminate experience-related reports for leadership and stakeholders, presenting insights into processes, implemented initiatives and project outcomes and providing recommendations for future initiatives.

Education

• A Bachelor’s degree in Social Sciences, Human Resources, Organizational Psychology, or a related field is essential.

Experience

• Manager experience required. At least 5 to 8 years of professional experience in Human Resources, Employee Experience, Employee Engagement, or Organizational Development is required.

Languages

• English Full professional proficiency (C1 or above) is essential.
• Proficiency C1 in Spanish is required.

Others

• Ability to analyze HR metrics and indicators.
• Ability to coordinate cross-functional teams.
• Specific experience managing HR projects end-to-end (from design to implementation and follow up).
• Familiarity with HR digital experience tools and platforms is advantageous.

Location

Viladecans, Barcelona

Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do : Connecting People and Places!

FlyToYourFullPotential

Every single person who works with us is unique. Join us in accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more!

Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience!

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