Revenue Customer Operations Strategist

In your role, you will be responsible for helping the CS structure achieve its results through :

• Create useful reports to analyze business metrics;
• Provide insights for analysis and decision-making;
• Interpret KPIs and develop action plans for improvements;
• Create and update processes in the CRM to enhance business indicators;
• Ensure adoption of new processes, tools, and best practices, and create a knowledge base;
• Ensure the quality of processes and data;
• Collaborate with departments on ongoing and emerging projects;
• Participate in strategic projects to maximize impact;
• Train the CS Spain team on processes at our Barcelona headquarters.

Qualifications :

We seek a super analytical, results-oriented, creative, dynamic thinker, and good communicator. Passion for accuracy, quick learner of new systems, and commitment to improving Customer Operations are essential. A strong work ethic, organization, and teamwork are crucial.

What makes you a strong fit :

• 3+ years of experience in a similar role.
• Strong presentation skills for business insights;
• Database and SQL experience;
• Knowledge of Tableau, Data Studio, and Google Sheets;
• Experience managing CRMs like Salesforce or HubSpot;
• Fluent in English and bilingual in Spanish;
• Residence in Spain is required.

Benefits include a competitive salary, private health plan, share options after 6 months, remote work, access to wellbeing tools, birthday leave, referral rewards, and a supportive team environment.

Our mission is to make healthcare more human, serving over 10,000 doctors and clinics and facilitating 214,000 patient appointments per month. We value diversity and equal opportunity, and we encourage applicants to reach out for support during the process.

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