Senior Quality Customer Technician

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Hello

Welcome to our team Here, you will be able to share your knowledge, expertise, and develop yourself in an inspiring environment. We believe in creating and learning from our mistakes to evolve every day. Our company is growing rapidly, which will challenge you to face international and unexpected situations daily. Are you ready to be challenged?

Who we are

Quadpack is a global manufacturer and provider of packaging solutions for beauty brand owners. With offices in Europe, Asia, USA, and Australia, and a strategic network of manufacturing partners, we embrace a culture of diversity with over 25 nationalities. We develop and manufacture both standard and bespoke packaging for prestige, masstige, and mass-market customers, with divisions dedicated to skincare, make-up, and fragrances.

We focus on global expansion, collaborative innovation, and sustainability, aiming to become a great place to work

The mission of this role

Handle customer complaints regarding product quality non-compliance by coordinating with all involved departments to achieve the best solution for both the customer and the company.

Key Responsibilities

• Supervise the analysis of quality incidents within a multidisciplinary team to identify causes and define corrective actions.
• Resolve incidents and improve supplier quality standards by following the incoming inspection procedures and audit plans.
• Receive non-conformities from customers, resolve incidents, and enhance client satisfaction by collaborating with factory Quality departments and other teams; organize visits or meetings as needed.
• Follow up on all actions resulting from non-conformities, audits, or other inputs.
• Report and publish results to Quadpack group management.

Requirements

• Minimum of five years' experience in a similar role.
• Strong knowledge of 5 Whys, Ishikawa, and 8D methodologies.
• Advanced level of English.
• Excellent analytical and communication skills.
• Experience in the cosmetic, pharmaceutical, or plastic injection industry is an advantage.

We are an Equal Opportunity Employer and do not discriminate based on age, race, color, sex, sexual orientation, gender identity, religion, national origin, or disability. We are committed to hiring and retaining the best talent.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Quality Assurance and Customer Service

Packaging and Containers Manufacturing

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