Front Office Agent

Description

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Agent to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/she works closely with guests during their stay to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to the Front Office Manager.

Main Duties & Responsibilities

• Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
• Responsible for cash accounting (guest bill payments).
• Communicate relevant guest and group activity to proper internal parties.
• Anticipate guest needs and handle guest complaints.
• Ensure all relevant communications are processed correctly.
• Ensure all guest details are accurately collected.
• Run End of Day processes and complete all relevant day closure accounting checks.
• Generate daily reports.
• Generate monthly reports.

Requirements

• Effective communication skills.
• Emotional intelligence.
• Collaboration skills.
• Drive to achieve results.
• Adaptability.
• Global perspective.
• Fluent in English and Italian; third language preferred.
• Professional experience in a similar role within a luxury environment.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria).
• Learning & development activities.
• All meals provided.
• Uniform dry cleaning.
• Team social events.
• Accommodation provided for non-residents.
• Career opportunities within Belmond.