It Services Manager

ON-SITE IT I&O Canary Islands MANAGER is a head of sub-cluster inside ONSITE IT I&O IBERIA organisation.

This position supports ON-SITE IT I&O IBERIA Cluster Lead in identification of the technical infrastructure & end-user computing requirements for market / factory / leaf businesses operations by cooperating with respective Regional, Markets, Factories, Leaf origins IT Leads to advise the “IT Infrastructure and Operations Pillar” for the required systems / solutions. The role is accountable for managing the implementation and execution of all required global & local infrastructure systems, providing end-user computing services in incumbents' region locations.

What will you do?

• Management of Market / Factories / Leaf on-site IT I&O operations in Canary Islands, ensuring the delivery of all services dedicated to support of on-site users and provision of the infrastructure for running JTI business, such as on-site technical infrastructure maintenance, end user operational support, distribution of all IT equipment and network on-site support
• the qualified external vendors / suppliers selections as per JTI’s Operating Guidelines, policies and procedures and J-Sox controls
• Delivery of required service levels as measured by objective KPIs and dashboards, following the established JTI IT policies and strategic directions. Regional On-site IT I&O operations are effective, efficient, adhere to the budget for the on-site IT I&O and strategic vendors
• Tracking and timely preparation and submission of the Canary Islands On-site IT I&O financial plans / budgets (SPC / ASP / LE)
• Overseeing of necessary IT administrative activities for the sub-cluster

What are we are looking for ?

• University Degree in Computer or Technical Science or strong IT background
• 5-7+ years of IT management (including people management) with more than 7 years of overall experience in IT discipline. Preferred background employment experience would be in multinational companies. Good working knowledge of business and related processes in FMCG industry
• Advanced English. Should have an adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions, local and wide area network, telecommunication, ERP, CRM business process analysis
• High level of communication and negotiation skills
• Highly effective in a geographically distributed global environment. Culturally aware. Able to prioritize on specific areas within region
• Strategic insight and good knowledge of JTI business and related processes such as HR, Legal, Finance, GSC, Leaf, SRA areas, M&S

Thank you very much for your interest in the role. You are welcome to apply.

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