Support Engineer OPS - Support • Barcelona •

Responsibilities

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
• Cooperate and support their fellow Support in resolving the incidents they require.
• Ensure compliance with the SLA for the resolution of cases established with clients.
• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
• Seek to impact on your colleagues for the improvement of the Support service.
• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

Your experience has been shaped by

• 2 years in Support related positions.
• Demonstrated interest in technical field and development / automatization.
• Ability to influence and build effective working relationships with all levels of the organization.
• Experience working in agile environments.

Your SuperPowers

• Advanced English / Spanish communication skills (Must).
• Intermediate SQL level.
• High skills in communicating complex technical issues to both technical and non-technical audiences.
• Knowledge of programming language desirable (no development experience).

What we bring to the table

• Hybrid Work: Work together as a team.
• Flexible hours: We trust your work and skills.