ServiceNow Solution Architect – CSM / Global Travel Company / 100% remote

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL

operates in 3 main areas:

1. DECSKILL BOOST: where we provide our customers with an extension of the IT teams in the technological aspects.
2. DECSKILL CONNECT: a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed.
3. IT Infrastructure Services: where we provide our clients with consulting services, implementation, and management of IT infrastructures.

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for?

Our IT Service Management unit is currently growing, and your experience as a ServiceNow Architect is just what we are looking for. This role requires solid experience as a CSM architect to support cross-functional design issues, with a special focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project:

You will join the Digital Transformation area of a global company specialized in the development of SaaS technology for the travel industry. The Solution Architect will work within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.

What will be your responsibilities?

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronisation.
• Collaborate with development, integration, and product teams to ensure quality and consistency of implemented solutions.
• Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience.
• Ensure compliance with architecture, security, and scalability standards in all solutions.
• Propose technical and functional improvements to optimise service flows and experience within the CSM portal.
• Document the technical architecture, integration diagrams, and key processes related to the project.

Technical & Functional Experience:

Proven experience as a ServiceNow CSM Architect, with strong functional and technical knowledge. Specific experience in designing CSM portals and integrating ServiceNow with external systems. Knowledge and experience in integrations with Adobe or similar solutions. Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP). Excellent communication and collaboration skills in multidisciplinary environments. Advanced level of English.

What can we offer you?

Be part of a talented team! Enjoy an incredible working environment! Full remote working mode! If you have new ideas, this is the place to put them into action.

Location:

Ideally Spain or Portugal.

Interested?

We value your talent and encourage growth. If you are eager to develop professionally, don’t hesitate to apply.

Decskill's Commitment:

• We are committed to equality and non-discrimination. We promote diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.