Customer Service Agent : Arabic speaker (Morning Shift)

Customer Service Agent : Arabic speaker (Morning Shift)

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role :

We love our customers and always aim to provide the best service. If you like working from home, this job is for you!

Schedule : The morning shift is from 8 : 00 am to 4 : 00 pm (5 days / week) with a 30-minute break.

You will be expected to :

• Provide customer service via email, phone, or social media to resolve incidents
• Manage incoming calls and chats, handling customer inquiries
• Provide accurate, valid, and complete information using the appropriate methods / tools
• Handle customer complaints, offer suitable solutions and alternatives within the time limits, and follow up to ensure resolution. Keep records of interactions, process accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Engage customers proactively
• Perform parallel work for the Department of Operations as incident resolutions vary

About you :

• High proficiency in Arabic (oral & written) and fluency in Spanish or English
• Previous experience in User Support or Customer Service is highly valued
• Experience with Zendesk is preferred
• Excellent planning, organizing, prioritizing, and multitasking skills
• Good communication and interpersonal skills
• Solution-oriented and reliable professional
• Detail-oriented with strong time management skills
• Flexible and adaptable to change
• Decisive and organized
• Enjoy working in a dynamic, growing company
• Reside in Spain

We offer a diverse, hardworking team environment where humility and learning are valued. We welcome applicants from unconventional backgrounds, expecting they will develop relevant skills and maturity through their experiences.

This role is based in Spain .

• Home office setup
• Young, international team environment
• Option to receive part of your salary in advance via Payflow
• 40% discount on Fever events and experiences
• Health insurance
• Gympass membership

Thank you for considering joining Fever. We look forward to learning more about you!

To learn more about us : Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace. We encourage applications from all backgrounds and identities. If you need accommodations during the application process, contact our Talent team. For information on data privacy, click here : Fever - Candidate Privacy Notice.

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