Cloud It Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We offer an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years in Service Desk / Service Operations activities.

Skills : Help Desk, Expert in Incident and Service Request Management, Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT), experience working with third-party software vendors, cloud environment/infrastructure (Azure preferred), basic knowledge of cloud-based visualization tools (e.g., Tableau, DataIKU), cloud-based analytics tools (e.g., HDI R, DataBricks), monitoring and logging (Azure Monitor, Log Analytics, Application Insights), big data compute tools (e.g., Data Science VMs, WebApps).

Primary responsibilities include being the single point of contact for users regarding incidents, recording and categorizing incidents, evaluating incidents for escalation, analyzing root causes, tracking and resolving first-level incidents, interfacing with second-level support, monitoring incidents, and verifying solutions with users.

Additional duties involve prioritizing service requests, fulfilling them according to work instructions, informing requesters, and closing requests. You will also advise end users on hardware/software, support support topics with Service/Application Owners, administer user credentials, monitor services, and report on performance and issues, initiating improvement measures.

Technical knowledge required includes familiarity with Microsoft Azure (Portal and CLI), ADLS Gen2 Storage, Windows and Linux VMs (Bash, PowerShell), Azure AD Identity & Access Management, Azure Networking, basic Azure SaaS (Databricks, ADF), Azure DevOps, Infrastructure as Code (Terraform), container management (Docker, Kubernetes), and scripting skills.

Location: FULLREMOTE

Schedule: Flexible, with a Friday intensive

Benefits include a €1,200 training budget, monthly team follow-ups, teleworking, flexible hours, full private medical insurance, flexible remuneration (restaurant tickets, transport, childcare), discounts via WELLHUB, team-building events, sponsored football team, and access to technological communities.

We are great, but with you, we will be even better. Don't hesitate to send us your profile. We look forward to meeting you!