Sr. Customer Success Manager - German Speaking New Spain

Sr. Customer Success Manager - German Speaking

Spain

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

At Fortra, we’re breaking the attack chain. Ready to join us?

Working with the largest customers, responsible for driving customer adoption with a key focus on customer retention. The CSM should be able to articulate the value of their solution to inspire and support customer adoption, renewal, and expansion. The CSM works with customer contacts up to the CXO level, as well as internal department contacts to provide a high-touch experience for strategic customers.

WHAT YOU’LL DO

• Develop trusted advisor relationships with customer managers and executive sponsors to identify and engage stakeholders.
• Increase retention and adoption rates through regular check-ins, success plans, and business reviews.
• Serve as the main contact and escalation point for customer questions and issues.
• Coordinate with the Services team to ensure a smooth onboarding process for new clients.
• Articulate business value to promote adoption and growth, including training and best practices development.
• Monitor customer activity to identify and mitigate churn risks proactively.
• Identify upsell opportunities and coordinate with the Sales team.
• Advocate for customers by collecting feedback and sharing industry insights.
• Collaborate with internal teams on escalation and resolution of critical issues.
• Mentor and train new team members and less experienced colleagues.
• Handle larger or strategic accounts as needed and lead special projects.
• Perform additional duties as assigned by management.

QUALIFICATIONS

• Fluency in German and English is required.
• Excellent communication skills, both written and oral.
• Strong relationship-building and interpersonal skills.
• Effective organizational and time management abilities.
• Experience in cross-functional leadership and team coordination.
• Ability to handle complex customer concerns confidently.
• Creative problem-solving skills with proactive solutions.
• Resourceful research skills prior to escalation.
• Subject matter expertise in multiple brands.
• Negotiation and persuasion skills, with tenacity.
• Willingness to travel up to 25% for customer visits.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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