Helpdesk Agent French+English based in Tenerife

Helpdesk Agent French+English based in Tenerife

Do you speak French at level C1-C2? Do you speak English at level B2? Do you have customer orientation? Do you live in Tenerife? If yes, this job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding flagship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

1. Interact with customers via telephone, email, and web, providing technical support and problem-solving abilities.
2. Identify, evaluate, and prioritize customer problems and complaints.
3. Analyze customer problems and formulate resolution plans.
4. Assist in identifying resolution gaps at the helpdesk and contribute to knowledge base submissions.
5. Evaluate new services, processes, and technologies introduced at the helpdesk.
6. Participate in departmental training activities, including training programs for new technologies, procedures, and customer service improvements.
7. Work with departmental staff to promote and maintain strong customer service values.
8. Escalate unresolved issues to support leads or the designated (Client) service group.

Requirements

• Mandatory: Fluent in French (C1-C2) and English (B2). Valuable: Upper intermediate Spanish.
• Basic PC skills.
• Good communication skills.
• Availability to work in shifts: 7x24, 40 hours per week, 5 days a week. Rotating hours: 7 am to 3 pm, 3 pm to 11 pm, 11 pm to 7 am, with legally mandated breaks.
• Experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
• Basic understanding of group dynamics and team development principles.
• Basic Business Development skills: Results Focused, Initiative.
• Customer-oriented attitude.

We Offer

• Contract through a temporary agency with potential for job stability.
• Full-time employment: 40 hours/week, Monday to Sunday, with 5 working days.
• Work environment in a multicultural and dynamic setting.

- Availability to work in shifts: 7x24, 40 hours per week, 5 days per week. Rotating hours: 7 am to 3 pm, 3 pm to 11 pm, 11 pm to 7 am, with breaks as per law.

- Language requirements: English B2 or higher, French C1-C2.