Medical Information and Adverse Event Intake Specialist with Norwegian and English language

IQVIA Safety Operations team plays an important part in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world. We are proud to be an international, diverse team based across the globe, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. Each new joiner is supported by a nurturing management team, collaborative colleagues, as well as a clear career ladder with plenty of opportunities to grow, adapt, and shine.

Medical Information and Adverse Event Intake Specialist with Norwegian and English language skills

This position places you at the forefront of Patient Safety. With daily direct contact with Healthcare Professionals (HCPs) and patients—the very people we aim to help—this is a highly visible and vital role within IQVIA, essential to our core goal of patient safety. You will perform key medical information call center services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas. This role can be conducted remotely, hybrid, or from an office—your choice.

RESPONSIBILITIES

• Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, code medical terminology, generate queries pertinent to cases, perform quality control, drive case closure, and coordinate translations.
• Receive and document incoming calls and emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment within the Lifecycle safety team, lead by example, and provide training and mentoring for less experienced team members.
• Provide regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
• Liaise with the Project Manager by proactively identifying issues and proposing solutions, providing technical support, reports, metrics, identifying SOW changes and potential change orders, and delegating client requests.
• Participate in training across Lifecycle safety process service offerings, contribute to working groups, and assist in implementing new initiatives and process efficiencies.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a Life Science is required.
• Excellent written and verbal skills in English (minimum C1) and Norwegian (minimum C2/native).
• Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
• Excellent attention to detail and accuracy to maintain high-quality standards.
• Ability to work effectively on multiple projects, organize workload, and manage priorities.
• Excellent organizational and time management skills

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make a significant impact—helping our customers create a healthier world. Learn more at