Business Development Representative

To support our Customer Care team we are searching for a Customer Care Specialist - German (f / m / d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse and Shipping.

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills.
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
• Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.
• 10 days / year of mobile office abroad in EU-countries (job and position permitting).
• Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months.
• Language & e-learning courses.
• Staff discount of up to 30%.
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)).
• Discounted membership for selected sports platforms & gyms.
• Private health insurance.
• Access to LinkedIn Learning.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.

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