Polish & English HR Admin

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About Strada

Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions globally. With over 8,000 experts and 30 years of experience, we support more than 1,400 customers across 33 countries, blending technology with human ingenuity to help businesses scale and succeed. We are dedicated to connecting passion with purpose and fostering a diverse, inclusive environment.

Visit stradaglobal.com to learn more.

Role Overview

To support data management and customer service activities, ensuring accuracy and timeliness, with a focus on HR administration and customer care, while supporting additional tasks as needed.

Responsibilities

• Advise clients on HR administration queries, understanding specific processes.
• Perform data management or customer service activities independently according to schedule and KPIs.
• Ensure data accuracy and timely completion.
• Respond to tickets and calls within SLA and to high standards.
• Follow detailed working instructions, reporting gaps and supporting updates.
• Proficiently use relevant systems and tools.
• Complete SOC controls on time with necessary evidence.
• Conduct knowledge transfer sessions on client / country-specific processes.
• Report system issues accurately with detailed tickets.
• Notify the Service Manager of scope deviations.
• Handle sensitive information appropriately.
• Complete all learning objectives successfully.
• Accurately record time and adhere to security standards.
• Participate in team meetings, communicate issues promptly, and stay updated on company announcements.
• Build relationships across business units and update stakeholders as needed.
• Participate in projects and other activities as assigned.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Flexibility to support a global, fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to collaborate in a team and work independently following processes.
• At least 1 year of experience in customer care or HR administration.
• Good knowledge of Alight and client-specific HR / customer care processes.

Essential Qualifications

• High School diploma or higher.
• Knowledge of HRIS systems.
• Fluent in English and Polish, both spoken and written.

We offer comprehensive programs for health, wellbeing, retirement, education, and more, supporting your overall wellbeing and career growth.

Note : Employment is contingent upon passing background checks, which may include verification of education, employment, criminal records, sanctions, credit, and drug testing, as applicable.

Our Commitment to Diversity and Inclusion

Strada values diversity, equity, and inclusion, fostering an environment where everyone is respected and valued. We are committed to equal employment opportunities and provide reasonable accommodations for applicants with disabilities or religious observances.

Authorization to Work

Applicants must have valid work authorization for the country of employment without requiring sponsorship now or in the future.

Management reserves the right to assign or reassign duties as needed.

We offer a competitive rewards package, ongoing training, and growth opportunities within our global organization.

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