Web Developer

Company : Teamficient - www.teamficient.com

Salary Range : $800 - $1000 (Negotiable for highly experienced candidates)

Work Schedule :

Time Range : Between 7 AM – 7 PM CST

Working Hours : 9 hours per day (8 working hours + 1-hour break)

Days Off : Sundays and Mondays (2 days per week)

Job Overview :

We are seeking a proactive, technically skilled, and client-oriented Web Developer to join our growing team. This role goes beyond coding—you’ll be engaging directly with clients, making live site updates, deploying websites, and ensuring seamless integration with our software solutions. If you are someone who thrives in a fast-paced, detail-driven environment and values delivering outstanding service through clean code and thoughtful communication, we’d love to meet you.

Key Responsibilities :

The responsibilities for this role include, but are not limited to, the following :

1. Client Communication and Support via Zendesk

Respond promptly to client inquiries via Zendesk email, phone, and online meetings.

Send out website content forms to new clients or submit JIRA requests if content is being pulled from existing websites.

Deploy changes and conduct quality checks before explaining updates to clients via email—complete with screenshots and links to revised pages.

Handle scheduled client calls and provide calendar links for meetings, especially for major revisions.

Ensure client issues and tickets are resolved efficiently—preferably within the same or following business day.

Deliver exceptional customer service in both written and verbal English communication.

2. Website Preparation and Demo Management

Prepare demo websites to a professional standard for client previews, following internal guidelines.

Lead online demo walkthroughs, showcasing integration with our software.

Take detailed notes, screenshots, and gather client change requests for implementation.

3. Site Deployment and Domain Management

Deploy websites using AWS scripts and GitBash.

Manage and update DNS records, including validating domains for email functionality.

Deactivate websites as required.

4. Team Collaboration and Documentation

Work closely with Onboarding Account Managers to ensure a smooth client onboarding experience.

Provide weekly follow-ups with onboarding clients to maintain project momentum.

Keep all related documentation up to date throughout every stage of the development and onboarding process.

Expectations and Work Style :

Demonstrate high levels of motivation and self-initiative.

Navigate onboarding and training independently using provided documentation and videos.

Show proficiency in responsibilities within the first month.

Flexibly take on additional assignments when needed, such as assisting the principal designer / developer with demo site creation during low ticket volume periods.

Training Includes :

Shadowing experienced web developers.

Access to a comprehensive library of training materials on :

File organization and project management

Deployment and quality control procedures

Site removal and security protocols

Required Information Security & HIPAA Compliance Training

Qualifications :

Experience using AWS, GitBash, and managing DNS records

Familiarity with Zendesk, JIRA, or similar customer support tools

Strong written and verbal English communication skills

Ability to manage multiple client projects simultaneously and independently

A customer-focused mindset and attention to detail

Comfortable working in a remote, fast-paced environment

Prior experience in healthcare, SaaS, or HIPAA-compliant environments

Experience working within Agile or ticket-based systems

Basic design skills or familiarity with CMS platforms

System Requirements :

To ensure you can perform this role efficiently in a remote setting, please ensure your setup meets the following minimum requirements :

Operating System : Windows 10 / 11 or macOS (latest version recommended)

Processor : Intel Core i5 or equivalent (i7 or higher preferred)

RAM : 8 GB (16 GB or higher recommended)

Internet : Stable high-speed internet (minimum 25 Mbps download / 10 Mbps upload)

Monitor : At least one external monitor (dual-monitor setup preferred)

Headset : Noise-canceling headset for clear communication

Software Tools :

Latest versions of Google Chrome or Firefox

Access to GitBash, AWS tools, Google Workspace, and project management tools (e.g., Jira, Zendesk)

Antivirus and endpoint security software installed and regularly updated