Customer Experience Specialist

AuraQuantic is a 100% ‘No Code’ software that organizes and automates all business processes and workflows in any company.

Role Description

This is a full-time remote role for a Customer & Partner Experience Specialist. The Customer & Partner Experience Specialist will be responsible for managing customer & Partner inquiries, providing product and service information to customers, and collaborating with cross-functional teams to improve the customer experience. The Customer & Partner Experience Specialist will also play a key role in driving customer & Partner satisfaction and retention.

Qualifications

• Actual residence in Valencia area, Spain
• Fluent Spanish
• Experience with "Customer Journeys" and CX
• Experience in IT sector and dealing with IT Partners (distributors)
• Pro-activity
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet
• Good conflict resolution skills and ability to handle difficult situations with customers
• Exceptional attention to detail and organizational skills
• Experience in customer service
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree or higher in a relevant field is a plus
• Experience with BPM software is a plus
• Experience with CRM software is a plus