Associate Principal Consultant

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We are seeking a Travel & Hospitality Consultant to support our Enterprise Architecture consultancy engagements globally and to further develop our Hospitality Practice and GTM strategy. The role requires expertise in the hotel management business domain and exposure to the travel tech space to deliver maximum value to our clients.

Key Responsibilities :

• Perform as a Senior Business Analyst in enterprise architecture engagements with international clients, proactively suggesting process improvements and operational optimizations based on data and best practices.
• Produce high-quality artifacts and deliverables for CXO-level stakeholders and operational management.
• Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile / web guest experience platforms.
• Gather, create, and document detailed business processes or functional requirements from stakeholders across operations, marketing, sales, finance, and IT, linking these to available market technologies.
• Conduct gap analysis, process mapping (e.g., as-is vs. to-be guest journey), and root cause analysis to identify operational improvement opportunities.
• Collaborate with product managers, solution architects, and UX / UI teams to translate business needs into system designs and digital product features.
• Serve as a subject matter expert (SME) for hospitality solutions, promoting industry best practices and compliance standards.
• Support systems implementation, data migration, and user acceptance testing (UAT) for hospitality projects requiring domain SME expertise.
• Define and monitor KPIs for service delivery and customer satisfaction.
• Facilitate or support workshops, requirements gathering sessions, and stakeholder interviews.
• Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
• Prepare business cases, conduct cost-benefit analyses, and feasibility studies for new initiatives.

Qualifications

• Minimum 10 years of experience in the hospitality business domain.
• Strong domain expertise in hotel and / or leisure resorts operations.
• Excellent communication, stakeholder management, and documentation skills.
• Fluency in English is required.
• Knowledge of Spanish, Arabic, Chinese, French, and other languages is a plus.

Additional Information

• Dynamic team and exciting projects : Work on challenging and impactful projects with a collaborative team.
• Remote-first culture : We embrace flexibility with remote work and offer modern offices in central locations for those who prefer an in-office experience.
• Cutting-edge technology : Access to high-tech equipment to support your work.
• MyN Employee Participation Program – Nagarro : Join a program that allows you to have a stake in the company’s success.
• Development opportunities : Attractive career growth and internal promotion opportunities.
• Competitive Package : A compensation system that offers a variety of benefits for employees.

J-18808-Ljbffr