Strategic Account Manager

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. We are looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

Overview :

We are seeking a highly motivated and customer-focused individual to join us as a Strategic Account Manager. In this pivotal role, you will forge strategic partnerships with clients, ensuring retention and growth of your assigned portfolio. The ideal candidate is a skilled communicator and problem-solver with a passion for driving client satisfaction and loyalty.

Responsibilities

• Client Relationship Management
• Manage relationships with key business stakeholders, ensuring they see value in Zoovu’s offerings.
• Create success plans to achieve value realization and ROI.
• Understand customers' business goals and challenges deeply.
• Stay informed about product updates, industry trends, and market insights to guide customers in maximizing value.
• Encourage customer advocacy through testimonials, case studies, and references.
• Retention and Growth
• Identify and address potential issues impacting renewals proactively.
• Manage the renewal process to meet company GRR goals.
• Identify and close expansion opportunities to support NRR goals.
• Negotiate contracts to maximize profits.
• Collaborate with the Technical Solutions team to meet client goals through effective product use.
• Serve as the main contact alongside the Technical Solutions team for escalated issues.
• Act as a liaison between customers and internal teams to communicate needs and feedback.
• Use data to assess customer health and identify improvement opportunities.
• Share best practices and industry insights to enhance team performance.
• Assist in onboarding new team members.

Requirements

• 5-6 years of experience in customer-facing roles.
• Proven success as an Account Manager, Strategic Account Manager, Customer Success Manager, or similar.
• Ability to communicate, present, and influence stakeholders at all levels, including C-level.
• Experience with CRM software like Salesforce.
• Experience with Customer Success / Strategic Account platforms like Gainsight.
• Ability to deliver client-focused solutions.
• Proven ability to manage multiple projects with attention to detail.
• Excellent listening, negotiation, and presentation skills.