Crm Manager

We are looking for a CRM Manager to join our team.

Key Responsibilities :

• Implement new chains and optimize the current ones.
• Set up tasks for designers, analysts, copywriters, and operations team.
• Carry out ad hoc project tasks according to business needs.
• Prepare work results reports.
• Create a communication strategy and execute casino promotions / campaigns.
• Grow CRM and retention metrics.
• Monitor and control retention, reactivation, communication, conversion metrics, MAU, and LTV.
• Operate processes aimed at increasing the metrics of specific streams (Sports or Casino).

Qualifications :

• Proficiency in Bahasa Indonesia and English (Upper Intermediate or higher).
• At least 2-3 years of CRM management experience within the iGaming industry, focusing on building long-term customer relationships.
• Experience in building communication flows using various channels.
• Proactive and initiative-driven : capable of leading projects to successful completion.
• Data-driven decision-making skills, leveraging metrics and KPIs for insights.
• Effective communication skills for collaborating with teams and clients.
• Deep understanding of customer needs and behavior for developing personalized offerings.
• Creative problem-solving abilities to enhance engagement and retention.
• Adaptability to market changes and new challenges.
• Market analysis skills to refine strategies based on trends and competitors.

Additional Information :

• Global flexibility with remote work options for a balanced work-life.
• Paid sick leave.
• Learning and development coverage.
• Team building programs.
• Mental health programs.
• Sport coverage.
• Medical insurance.

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