Technical Architect (Salesforce)

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We are seeking an experienced Technical Architect (Salesforce) to join our dynamic team.

Key Responsibilities :

• Define and maintain architectural frameworks, patterns, processes, standards, and guidelines related to systems, business, or data architecture.
• Translate business requirements into system qualities and repeatable design strategies, such as adaptability, scalability, availability, and security.
• Lead and guide the technical team in developing project architectures, ensuring consistency with the initial design.
• Evaluate and select appropriate software or hardware, suggesting integration methods, focusing on Service Cloud Voice and Zendesk replacement solutions.
• Oversee the development team's progress to ensure adherence to architectural standards and initial design.
• Provide technical leadership and support to software development teams, especially in implementing and integrating Service Cloud Voice.
• Conduct code reviews and offer guidance in system design and troubleshooting.
• Stay updated on emerging technologies and design approaches; advise on their adoption, including transitioning from Zendesk to Service Cloud Voice.
• Collaborate with project managers and staff to develop budgets and timelines for solutions.
• Assess the business impact of technical decisions, particularly during Zendesk to Service Cloud Voice transitions.
• Lead and mentor developers and architects, ensuring effective solution delivery.
• Facilitate team meetings and communicate project goals and progress clearly.
• Coordinate team efforts to meet project timelines and business objectives.

Requirements :

• Proven experience as a Technical Architect or similar role, with a strong background in software architecture and development.
• Experience designing and implementing complex solutions, including Service Cloud Voice and Zendesk replacements, with familiarity in operating systems like Windows and UNIX, and databases such as MySQL and SQL Server.
• Knowledge of Service Cloud Voice and experience transitioning from Zendesk or similar platforms.
• Strong understanding of architectural design principles, patterns, and best practices.
• Proficiency with software engineering tools and the software development lifecycle.
• Ability to document requirements and specifications.
• Leadership skills to guide and mentor teams.

OSF Digital is proud to be an equal opportunity employer, fostering an inclusive community of professionals driving digital transformation worldwide. We welcome all individuals and do not discriminate based on gender identity, race, ethnicity, disability, sexual orientation, or other protected categories.

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