Field Service Technician

Your main responsibilities will include :

• Installation and commissioning of Bystronic machines at customer sites, ensuring they meet all technical and operational requirements.
• Assembly of electrical, pneumatic, and hydraulic systems, making sure they work properly.
• Maintenance and repair of machines at customer locations.
• Recording and reporting technical information in our CRM system, including : Service reports and support request forms, customer feedback and installation and maintenance documentation.
• Applying and improving quality processes according to ISO standards.
• Training customers on key topics
• Providing technical advice to customers, helping them get the most out of our solutions.
• Supporting operational tasks, such as loading and unloading equipment.
• Managing spare parts, making sure the correct parts are requested and delivered to customers.
• Working with sales and service teams by giving technical support in commercial proposals.
• Taking part in fairs and exhibitions, installing and operating our machines to show their capabilities.
• Handling quality claims, ensuring they are solved and followed up to improve our products continuously.

What do you need for this position?

• Technical education : Technical school, vocational training, electrical or mechanical engineering, or a university degree in a related field.
• Experience : At least 2 years in mechanical engineering, laser cutting or bending technology (preferred).
• Ability to solve technical problems in industrial environments.
• Knowledge of software tools like DMS, CRM, LMS, and Microsoft Windows.
• Understanding of safety principles and standards in mechanical engineering.
• Technical English level to communicate in international environments.