Client Success Manager, French Speaker (Remote)

Client Success Manager, French Speaker (Remote)

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About Learnlight

Learnlight is an EdTech company passionate about putting trainers at the heart of the learning experience, delivering life-changing impact. We use award-winning technology to provide language, intercultural, and interpersonal skills training online and on-site to learners in over 180 countries. Since our start-up days, we've worked with hundreds of blue-chip companies and international institutions. Our communication skills training benefits more than 1,500 companies and over 700,000 workplace learners, helping them thrive in a complex, global business environment.

Reporting to the Regional Head of Client Success Management, this full-time, remote role offers a chance to build trustful client relationships, support ongoing programs, and implement new initiatives.

As a Client Success Manager, your responsibilities include :

• Developing strong client relationships, managing onboarding, training, and webinars
• Tracking client data and performance metrics in Dynamics, and aligning reporting and communication plans with clients
• Handling escalations from the Learner Success Management team with appropriate solutions within SLA timelines
• Updating client info, creating platform contracts, and coordinating data transfer for program launches
• Delivering reports, monitoring KPIs like attendance and satisfaction, and collaborating with Finance for billing accuracy
• Ensuring timely program renewals, monitoring satisfaction at closure, supporting sales with renewals, and identifying upselling opportunities.

What You'll Offer

Proficiency in French and English, experience with OPCO and CPF processes, Qualiopi certification a plus, excellent communication and relationship-building skills, proactive and adaptable mindset, client-focused approach, tech-savviness (Dynamics, Learnlight platform), and proficiency in Microsoft Office 365.

What We Offer

Remote work flexibility, paid time off, professional development, community events, company updates, intercultural insights, referral bonuses, and a commitment to diversity and inclusion.

Ready to Join Us?

We value enthusiasm, initiative, and commitment. Applications are reviewed regularly, so apply promptly with your résumé in English. Learnlight processes personal data in accordance with our Privacy Policy, which you can review on our website.

• Seniority level : Associate
• Employment type : Full-time
• Job function : Customer Service
• Industries : IT Services and IT Consulting

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