Information Technology Specialist

Job Opportunity : Onsite Support Engineer at AVASO Technology
Location : Zaragoza, Spain
Employment Type : Freelancing
Experience : 2+ years
Language Known : Spanish, English

Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in support and managed services. We are committed to delivering cutting-edge technology solutions worldwide. If you’re a passionate IT professional with hands-on desktop support experience, join us to help businesses thrive with reliable IT services.

Position Overview : We are seeking an experienced Onsite Support Engineer to join our team. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires strong technical skills and a customer-focused approach.

Key Responsibilities :

1. Provide on-site support for users, ensuring issues are resolved promptly and efficiently.
2. Troubleshoot and resolve hardware, software, and network-related issues.
3. Install, configure, and maintain desktop systems, laptops, and peripherals.
4. Ensure deployment of operating systems, updates, and software packages.
5. Collaborate with the IT team to resolve and escalate issues as needed.
6. Perform routine maintenance and ensure systems are secure and up-to-date.
7. Provide end-user training and technical documentation as necessary.
8. Manage support tickets and collaborate with team members.

Required Skills & Qualifications :

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Mac OS and Windows environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficiency in troubleshooting techniques and networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiarity with ITIL processes for incident, problem, and change management.
• Strong communication skills to explain technical issues to non-technical users.
• Ability to work independently, prioritize tasks, and meet deadlines.

Must Have Skills :

• Certifications: CompTIA A+, MCDST or equivalent.
• Experience with cloud applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices.

Why AVASO Technology? Join a dynamic, innovative team with a global presence. Opportunities for continuous learning, a competitive salary, and work with cutting-edge technologies to shape the future of IT solutions.

How to Apply : Ready to advance your career? Apply now via the "Easy Apply" button or send your resume to AVASO Technology. We are an equal opportunity employer, committed to diversity and inclusion.