Technical Support Engineer

Are you interested in joining a rapidly scaling and forward-thinking Swedish FinTech company? Intergiro is on a mission to connect the digital economy by enabling businesses to embed payments into their systems and products. Our core suite of payment APIs are used by thousands of internet platforms to increase revenue, reduce costs and make their products more sticky.

We are looking for a new colleague to work on technical support to clients as well as support on technical matters in our implementation process. As Technical Support Engineer, you will be part of our Customer Operations team and play a key role in creating a great support experience for our clients. As this area is evolving in our business, you will be able to influence how technical support is built at Intergiro – and help us create an effective and high-quality process.

Our Technical Support Engineer will be the bridge between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more technical issues. Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player.

Main responsibilities :

Communicating with customers through our support platforms for example Intercom

Handling and prioritizing support requests from customers and internal escalations

Supporting on technical matters in our implementation process

Reproducing the issues submitted by customers

Analysing logs, traces and navigating across databases.

Checking and verifying data

Referring to our codebase

Communicating with other teams to get answers to your questions

Creating and maintaining technical documentation

Amongst other responsibilities, you will also have to :

Track and troubleshoot bugs and frictions across all of Intergiro’s products and technology stack

Work with other teams such as Product, Engineering and Sales teams to answer customer needs and provide solutions.

We take our culture very seriously

We strive to be the best kind of company and create the best kind of environment for exceptional people. Our goal is to provide a workplace where everyone has the space to grow and make a meaningful impact on our business. By joining us, you’ll become part of a dynamic, fun, and entrepreneurial culture that values openness, responsibility, and ownership—all within a remote setting :

We believe in idea meritocracy : the best one wins, no matter where it came from.

We make sure to create a safe space for open communication so everyone can express their views and speak the truth to power.

We continuously seek innovation. We are trying to build something different and better than what is already out there, so we must be the vanguard.

Job requirements

Customer-focus with the ability to identify and assess root issues and resolve them to customer’s satisfaction or escalate as appropriate

Experience in working at a software company, preferably within FinTech, where you provided business to business technical support

Understanding API architecture

Understanding Rest API principles and HTTP protocol

Experience with Postman is a plus

Experience with scripting languages knowledge such as JS and JSON / XML

The ability to read basic HTML, CSS is a plus

Basic understanding of software development lifecycles

Knowledge of SQL

Experience with ticketing systems

Ability to read and comprehend technical documentation

Ability to thrive in a fast-paced, quickly changing environment with a remote team

Experience working with Google Cloud Platform is a plus

Language requirement : Fluency in English is a requirement.

Located in Poland, Spain, Sweden or Portugal with a valid work permit

What we offer :

Opportunity to work with like-minded individuals in a modern and fast-paced environment

A fully remote position with flexible working hours that makes work / life balance comfortable

A benefit package with 28 days of vacation and other benefits such as health care insurance and wellness allowance etc.

Welcome with your application!

Tagged as : 1-3 Years, 3-5 Years, 5+ Years, SQL

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