Product Success Manager (Strategic Customer Success)

Product Success Manager (Strategic Customer Success)

location_on Spain

Hi there!

We are Semrush, a global tech company developing our own product – a platform for digital marketers.

Are you ready to be part of it? We’re hiring for the role of Product Success Manager (Strategic Customer Success).

Responsibilities

1. Relationship Building: Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech and SEO teams. Act as a trusted advisor, offering strategic recommendations on leveraging Semrush for maximum impact.
2. Service and Renewal Support: Support Strategic CSM in renewal and expansion strategies, delivering best-in-class service.
3. Drive Customer Value: Collaborate with customer stakeholders to create workflows within their marketing operations that demonstrate the business value of Semrush’s features and tools.
4. Executive Business Reviews: Conduct regular reviews to demonstrate ROI, offer strategic insights, and discuss new products and solutions.
5. Customer Advocacy: Advocate for customer needs and feedback, monitor industry trends, and identify opportunities and threats.
6. Onboarding & Implementation: Develop tailored onboarding plans, delivering insights at each touchpoint to enhance customer marketing acumen.
7. Problem Solving & Performance Tracking: Partner with internal teams to solve challenges, track KPIs, and provide strategic reports and recommendations.

Requirements

• 4-6+ years in Customer Success, Account Management, or similar, focusing on enterprise customers, preferably in MarTech or SaaS.
• Experience with platforms like BrightEdge, Conductor, Botify, SimilarWeb, or other enterprise marketing/SEO tools.
• Proven relationship-building skills across various seniority levels.
• Excellent problem-solving and communication skills, able to articulate complex concepts.
• Deep understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, automation).
• Ability to analyze customer data to inform decisions.
• Strong project management skills for handling multiple initiatives.
• Adaptability in a fast-changing environment.

Our Values & Benefits

We value Trust, Ownership, and Enthusiasm for Constant Change. We offer:

• Unlimited PTO
• Flexi Benefits for hobbies
• Employee Support Program
• Family leave financial aid
• Employee Resource Groups
• Office amenities, team building, training, and gifts

About Semrush

Semrush is a leading SaaS platform for online visibility management, serving over 10 million users worldwide. We have received numerous awards and went public on NYSE in 2021. Our team is growing, and we are committed to diversity and inclusion.

We welcome applicants from all backgrounds and do not discriminate based on any protected class.

We look forward to welcoming you to our team!