Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships with a focus on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through participation in various projects to provide clients with a benchmarking perspective.
• Possess a comprehensive understanding of the analytics sector and industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Engage directly in delivering services for complex and high-risk projects, coordinating with Operations.
• Develop new methodologies within your field to impact work and improve outcomes.
• Evaluate implementation results, assessing efficiency and customer satisfaction.

People Leadership

Act as a role model, managing team development as a People Lead:

• Establish and communicate team objectives clearly.
• Develop and manage talent, leveraging tools to achieve organizational goals.
• Conduct analyses, identify issues, interpret relevant information, and coordinate data sharing within the team.
• Support and motivate team members to foster commitment.
• Listen to team members' needs and collaborate with HR for career development.
• Participate in decisions regarding professional growth and team performance.

Qualifications & Skills

• Bachelor’s degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in relevant software tools.
• Experience collaborating with business and technology teams to enhance services and customer experience.

What We Offer

• Permanent contract
• Flexible schedule to balance professional and personal life
• Certifications plan to enhance your skills
• Home office support
• Flexible benefits (public transport, meal tickets, etc.)
• Health insurance
• Our commitment to social responsibility
• Opportunities for professional growth

About Us

Omega CRM, part of Merkle, is a global digital company focused on accelerating our clients' Business Experience through customer-centric solutions, technology, data, and AI.

As the largest Customer Experience Management agency in Spain within the dentsu group, we offer integrated media, creativity, content, technology, and strategy solutions to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences across Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is core to us (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

At Omega CRM, we believe in growth through people, guided by our values of #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.