L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as a Senior Software Dev / L3 Support Engineer, you would:

1. Be responsible for troubleshooting all L3 cases open for complex products and platforms, including finding the cause of the issue, solving the issue, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Work closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Help peers in R&D with your strong sense of commitment & ownership to drive tasks to closure, utilizing decisive verbal & written communication skills with courtesy.

Job requirements:

• Good programming skills in any language such as Java, Python, Shell scripting, with understanding of objects, Linux, Unix scripting (Bash).
• Troubleshooting skills.
• Knowledge or willingness to learn about Virtualization and Containerization technologies (Docker & Kubernetes).
• Experience with CI/CD tools like Jenkins, GitHub Actions, Ansible.
• Fluent in English.

What is a plus?

• HPE eIUM certification.
• Overall knowledge of telecom domain and protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, HTTP Rest architecture.
• Good networking knowledge: Protocols, distributed systems, network security, high availability.
• Experience in software product/solution testing (functional, system, performance).
• Experience with testing tools like Seagull, J-Meter, SOAP UI.
• Good knowledge of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases like Oracle, MySQL.
• Knowledge of High Availability Systems (HA).
• Understanding of SDLC in an Agile environment.

Education and Experience:

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only candidates meeting these requirements will be considered.

Support Engineer role based in Murcia, Kingdom Of Spain.

HCLTech is committed to diversity, inclusion, and equal opportunity employment.