Technical Service Specialist

The Workshop Technician is primarily responsible for the correct repair of customer and Stryker equipment, as well as movement of stock between repair status areas, handling of incoming calls into the department, restocking of consumables and liaising with the Customer service team. The Workshop Technician will utilize a wide array of knowledge, technical skills and problem-solving abilities to facilitate the fast turnaround of both the quality checking of loan equipment and the repair of items that have failed in the customer environment. The Workshop Technician is responsible for troubleshooting and maintaining the overall status of Stryker equipment. The Workshop Technician improves quality by offering suggestions, acting to meet customer’s needs, implementing Quality / Process improvements, and following standard work to deliver on Stryker Technical Services.

Who We Want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do

• Manage daily workload within the workshop to meet demand plans and customer needs
• Ensure that all repairs are evaluated and completed in a timely manner as defined by the Team lead or Supervisor
• Work with the Customer services Department to schedule the quality checking of all capital equipment
• Responding to customer and internal queries in a timely, efficient and professional manner
• Support Team and Individual continuous improvement initiatives to drive higher standards of efficiency and quality
• Provide reporting and documentation on all aspects of work within the workshop
• Assist with ERP Data entry, quoting and repair of customer equipment
• Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development
• Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents
• Ensure that the department's performance of services is ISO 9001 compliant
• Provide Technical support for both internal and external customers
• Ensure efficient maintenance of the spare parts stock and participate in the realization of the required annual inventories
• Provide reporting on repair, departmental or customer activity using the appropriate systems available

What You Need

• Fluent in Local Language as well as minimum B2 level of English
• Educated to degree level is preferable with experience in at least one of the following :
• Electrical / Mechanical Engineering
• Service and maintenance of medical equipment
• Vocational Training
• Qualifications & experience :
• Previous experience of maintenance and repair of medical equipment preferred
• Experience ERP systems and data entry
• Full Driver’s license
• Adequate IT-knowledge (Microsoft Office, Outlook)

About you

• Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values
• Confidence and persistence
• Patience and self-motivation
• Flexible approach to work in order to adapt to changes
• Strong teamwork and networking skills
• Positivity and a willingness to roll up the sleeves
• Curious and with a strong need to always learn and develop yourself

What We Offer

Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

Competitive salary. With us, you will receive a competitive salary package and benefits.

Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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