Cloud IT Support

Capitole Consulting is experiencing growth, and we want you to be part of it!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience:

+2 years of experience in Service Desk / Service Operation activities.

Skills:

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional skills include basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities:

• Be the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents; escalate as needed.
• Analyze root causes and workarounds.
• Track and resolve 1st Level incidents; escalate unresolved issues to 2nd Level Support.
• Interface with 2nd Level contacts within IT and suppliers.
• Monitor incidents, push solutions, and inform users.
• Verify solutions with users when necessary.
• Prioritize and fulfill service requests.

Additional duties:

• Advise end users on hardware/software usage.
• Consult with Service/Application Owners on support topics.
• Manage user credentials and accounts.
• Monitor and report on service performance and incidents, and initiate improvements.
• Implement measures to resolve or escalate recurring issues.
• Manage operation and event logs.

Technical Knowledge / Accountabilities:

• Microsoft Azure Platform (Portal and CLI).
• ADLS Gen2 Storage Accounts.
• Windows and Linux VMs (Bash, PowerShell).
• Azure AD Identity & Access Management.
• Azure Networking (Vnets, NSGs, Proxies, FWs).
• Basic knowledge of Azure SaaS (Databricks, ADF).
• Basic knowledge of Azure DevOps.
• Infrastructure as Code (Terraform or similar).
• Container management (Docker, Kubernetes).
• Scripting skills for automation.

Similar experience includes:

• Azure supporting services.
• ADLS.
• Azure Data Factory.

Location:

FULL REMOTE

Schedule:

Flexible, with an intensive Friday schedule.

We are great, but with you, we'll be even better.

Benefits:

• €1,200 training budget for courses, books, certifications, etc.
• Monthly follow-up and feedback sessions.
• Teleworking and flexible hours.
• Full paid private medical insurance.
• Flexible remuneration options (meal vouchers, transport, childcare).
• Access to WELLHUB and employee discounts.

Get to know our family:

• Bi-monthly team-building events, summer party, Christmas dinner.
• Sponsored football team.
• Technology communities for knowledge sharing.
• Join our team and discover us!

See what people say about us.

Don't hesitate to send us your profile; we look forward to meeting you!