Event Programmer - Spain

Job Summary:

Location: Barcelona, Spain

Division: Ticketmaster Spain

Schedule: Monday to Friday from 2pm until 10pm

Contract terms: limited term, 6 months with possibility to extend

THE JOB

In this role as an Event Programmer, you will support Ticketmaster clients in all their event management needs. This includes building events, making updates to events based on work requests from clients and supporting clients every time that they may need support, help or assistance. This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output.

WHAT YOU WILL BE DOING

Program events with accuracy and according to best practices and standard operating procedures defined.

Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors

QA event configurations as required to confirm these meet quality levels.

Handle incoming calls and emails from promoters, ensuring they receive all the necessary support and assistance. Meet and exceed Event Management service level agreements

Inform accurately in Salesforce event management information and conversations with promoters throughout the different Event Life-cycle stages.

Work with promoters, and internal departments such as marketing, finance, fan experience, and client support, when creating events and distributing information regarding those events

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.

Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – Spanish and English is a must)

Able to successfully handle multiple priorities

Rigorous following standard operational procedures and attention to detail

Certain degree of creativity, latitude, and problem solving is required

Previous Event Management or Box Office experience a plus

Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays

Good written and oral communication skills, good organizational skills, and attention to detail

Must be computer literate with excellent data entry skills and knowledge of the Microsoft product suite

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

Team player offering proactive support to colleagues.

Eye to identify areas of improvement to thrive for service excellence.

Carefully weighs the impact of a broad range of related issues or factors.

Asks appropriate questions to ensure understanding.

Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.

Organises time effectively.

Demonstrates ethical behaviours.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.