Salesforce Solutions (Presales) Architect

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Solutions Architect to join our team.

Responsibilities :

• Develop industry and market expertise through project participation to provide benchmarking insights to clients.
• Understand sector and industry trends to contribute to business objectives with tailored products and services.
• Analyze, estimate, and prepare proposals supporting the sales team.
• Coordinate with other service lines or specialists when necessary to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during presales.
• Assess risks prior to project initiation and communicate findings to Operations.
• Participate directly in delivering complex and risky projects in collaboration with Operations.
• Innovate by developing new methodologies within their domain to improve team outcomes.
• Establish and execute communication strategies to align team objectives.
• Manage team talent development, utilizing tools for effective personnel and organizational management.
• Conduct logical analysis, problem identification, and data interpretation to support team coordination and obstacle resolution.
• Motivate and support team members to foster commitment and achievement of objectives.

Experience and Skills :

• Minimum 4 years in a similar role such as Project Manager or Solution Architect.
• Strong knowledge of platform functionalities, development, organization, time management, and methodologies.
• Experience in analyzing business processes and internal client workflows.
• Proficiency with core application technologies.
• Ability to collaborate across business and technical teams to enhance services and customer experience.

What We Offer :

• Permanent contract.
• Certification programs with recognized partners.
• Home office support.
• Flexible benefits (public transport, meal vouchers, etc.).
• Health insurance.
• Participation in community initiatives.
• Opportunities for professional growth and development.

As part of Merkle and the dentsu group, Omega CRM is a global digital leader with over 23 years of experience, 580+ professionals, and a strong presence in the Salesforce ecosystem in Spain. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Recognized for client satisfaction (rating 4.9 / 5) and awards such as Salesforce Partner of the Year FY23, we are committed to growth through our core values : #Talent, #Flexibility, #Commitment, and #Innovation. Join us and grow #Together.

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