Salesforce Architect

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships with a focus on innovation. We are looking for a Salesforce Architect.

Duties and Responsibilities

• Shape relevant data architecture roadmaps that identify scope, prioritization, and delivery timelines, as well as address technical debt.
• Produce architectural solutions that include technology and services, ensuring they consider security and software license management requirements, high-level architecture and technical designs aligned with enterprise architecture standards, covering all relevant architecture domains to meet acceptance criteria.
• Review and ensure the quality of the delivered solution to meet business requirements and align with the strategic vision for the product.
• Identify opportunities for product innovation and propose designs to advance them; drive product-level innovation for quick wins and business benefits, aligning with the product roadmap.
• Support integration and functional testing to ensure compliance with acceptance and readiness criteria, addressing risks, licenses, and security issues.
• Ensure service design outcomes align with quality standards and the service offerings Omega delivers to its clients.
• Contribute as a leader within Omega's communities of practice by providing thought leadership, training, and mentoring to develop overall business, technical, and product architecture capabilities.

Experience and Skills

• At least 4 years of experience as a Salesforce Technical Lead or similar role.
• Strong foundation in platform functionality, development, organization, time management, conflict and priority management, methodologies.
• Solid solutions architect background, contributing to solution or platform strategies, architecture roadmaps, and delivery plans.
• Experience working throughout project lifecycles with collaborators, vendors, or third parties.
• Ability to understand vendor proposals and advocate for cost-effective solutions.
• Proficiency in English.
• Extensive experience gathering and interpreting business information and client processes.
• Proficiency with core technologies related to the applications to be implemented.
• Ability to collaborate across business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract with flexible schedule and support for work-life balance.
• Certifications plan to enhance your skills and obtain official certificates from our partners.
• Home office options.
• Flexible benefits such as transportation tickets, meal vouchers, etc.
• Health insurance.
• Opportunities for professional development and growth.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the largest Customer Experience Management (CXM) agency in Spain, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver tangible business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Collaboration.