External Account Director

The R&R External Account Director is responsible for developing and maintaining strong relationships with assigned clients, ensuring the successful execution of patient recruitment and retention (R&R) strategies across various therapeutic areas. This role involves engaging with external stakeholders, identifying client needs, providing tailored solutions, and driving business growth through strategic account management.

The External Account Director will act as a key liaison between Syneos Health and external clients, ensuring high-quality delivery of services and fostering long-term partnerships. This role requires a deep understanding of market trends, competitive landscapes, and client feedback to enhance recruitment and retention offerings while maintaining a customer-centric approach.

Responsibilities

• Develop and nurture long-term strategic partnerships with assigned external clients.
• Serve as the primary point of contact for client engagement, ensuring high satisfaction and trust.
• Identify opportunities for expanding services, driving new business, and optimizing client solutions.
• Represent Syneos Health’s R&R capabilities, articulating the value proposition to clients and prospects by leading RFP development, bid defense meetings, strategic discussions, and external stakeholder presentations, including for stand-alone opportunities.
• Oversee the development and execution of R&R strategies in collaboration with internal teams and clients.
• Align solutions with client-specific recruitment and retention goals and processes, ensuring seamless implementation.
• Work closely with operational teams to ensure timely and high-quality delivery of R&R solutions.
• Proactively assess and mitigate risks related to patient recruitment and study retention.
• Stay informed about industry trends, regulatory changes, and competitive landscapes to provide informed client recommendations.
• Collaborate with internal teams to refine and innovate patient recruitment strategies based on market insights and client feedback.
• Support external engagement initiatives, including conferences, client workshops, and advisory boards.
• Leverage data analytics to track recruitment and retention performance, making informed recommendations for optimization.
• Ensure accurate documentation and reporting of client engagements and R&R strategies.
• Work closely with internal teams, including data scientists and solution strategists, to drive continuous improvements in service offerings.

Qualifications

Education Requirements

Preferred : BA / BS in the biological sciences or related discipline in the natural sciences / health care field (e.g. RN)

Additional Qualifications

• 8+ years related experience
• Considered knowledgeable in practice area
• At least 1-2 years of management experience.
• Expert understanding of global patient recruitment and retention strategies, including direct-to-patient outreach, decentralized trials and the healthcare landscape understanding the cultural and regulatory limitations
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Excellent presentation skills, interpersonal skills, as well as a team-oriented approach
• Excellent verbal, written, communication and time management skills
• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
• Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.
• Previous account management experience would be preferred

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Discover what our 29,000 employees already know : work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.

Syneos Health is a leading integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at : Email : One of our staff members will work with you to provide alternate means to submit your application.

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