Global Key Account Manager (m/f/d)

Job Description:

YOUR TASKS:

• Work as part of the Service KAM Team, reporting to the Director of Global Service KAM. Responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
• Collaborate across service areas, operations, sales, legal, and technical departments to develop strategies.
• Drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements with assigned clients.
• Serve as the high-level contact for clients, providing coordinated communication and access to the company's products and services.
• Manage and develop client relationships to understand their business, risks, and opportunities, building trust and rapport.
• Define account strategies continuously.
• Review client financials and meet with senior executives to understand their long-term strategies. Lead high-level forums with client leadership.
• Mediate escalations and claims, seeking win-win solutions.
• Identify sales opportunities, promote organizational awareness, and ensure profitable business.
• Negotiate major technical agreements, such as warranty extensions, and frame agreements.
• Ensure timely and accurate execution of client instructions and contractual obligations.

YOUR PROFILE:

• Engineering degree or similar qualification.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• At least 10 years of experience in Service Operations.
• Fluent in English.
• Proactive, a great team player, and humble.
• Result-oriented, resilient, responsible, and organized.
• Empathic and capable of finding win-win compromises.

YOUR BENEFITS:

In addition to contributing to a more sustainable world, we offer:

*Some benefits may vary by location.

At Nordex, we are committed to diversity and inclusion, welcoming applicants of all genders, ethnicities, ages, religions, and backgrounds to apply.