Customer Experience Specialist

Company Description

AuraQuantic is a 100% ‘No Code’ software that organizes and automates all business processes and workflows in any company.

Role Description

This is a full-time remote role for a Customer & Partner Experience Specialist. The specialist will be responsible for managing customer & partner inquiries, providing product and service information, and collaborating with cross-functional teams to improve the customer experience. The role also involves driving customer & partner satisfaction and retention.

Qualifications

• Actual residence in Valencia area, Spain
• Fluent in Spanish
• Experience with Customer Journeys
• CX experience in the IT sector and dealing with IT partners/distributors
• Proactive attitude
• Excellent verbal and written communication skills
• Problem-solving skills and ability to think on your feet
• Ability to handle difficult situations with customers
• Exceptional organizational skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree or higher in a relevant field (a plus)
• Experience with BPM and CRM software (a plus)

Location: Tenerife, Canary Islands, Spain