Atención Al Cliente (Compliance) - Español, Inglés Y Francés

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers, along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The TRG Analyst's mission is to attend to customer and agent calls to resolve their requests, providing excellent service. The role involves analyzing transactions flagged by Compliance filters in real-time, identifying suspicious activities, and contributing to minimizing the risk of fraud and AML-FT activities.

ROLES & RESPONSIBILITIES

1. Review customer KYC documentation.
2. Identify potential suspicious activities using provided tools and current legislation related to money laundering in all countries where Ria operates.
3. Analyze suspicious orders in detail to ensure legal compliance.
4. Receive and review documents sent by agents and customers to ensure accuracy, completeness, and compliance with internal and external policies.
5. Approve orders that meet all legal and policy requirements.
6. Maintain constant communication with correspondents to ensure quality customer service.
7. Inform agents (customers) via the system about order hold reasons and request necessary documents for order release.
8. Send legal documents to correspondents upon request.
9. Handle calls from customers and agents to clarify order status inquiries.
10. Collaborate with legal investigations as needed.
11. Prepare reports for local compliance officers regarding detected suspicious activities.

POSITION REQUIREMENTS

1. Ability to multitask effectively.
2. Prioritization skills.
3. Proficiency in English and French.

WORK SCHEDULE

• Sunday to Thursday: 10:00 AM to 7:00 PM
• Days Off: Friday and Saturday