Application Support

Sportradar is a global leader providing cutting-edge data solutions and services to media companies, bookmakers, sports federations (NBA, NHL, Nascar), and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, employing over 2,000 people across more than 30 locations worldwide.

The Office in Seville is responsible for developing and maintaining the Upstream Data platform of Sportradar's world-leading sports betting services. This platform provides data to hundreds of bookmakers globally, seen by millions of users daily, and supports more than 100,000 transactions per second.

We are always looking for motivated, confident, team-oriented individuals who possess excellent skills and strive for best practices.

THE ROLE :

How Will Success Be Evaluated

• Quality and performance in the work assigned by the line manager.
• Quality and accuracy in ticket resolution.
• Quality in the creation of documentation.

MAIN RESPONSIBILITIES

• Providing technical support and proactively ensuring that SLAs agreed with customers are met.
• Communicating with customers and stakeholders about the progress of incident escalations.
• Ensuring escalation procedures are followed.
• Logs analysis and troubleshooting.
• Monitoring tool analysis.
• Ensuring documentation is updated.

REQUIREMENTS :

• Proven experience in support service second line or an equivalent role.
• Understanding of SQL language.
• Experience with Windows Server (including 2022) or Linux Server (RedHat, CentOS, or Oracle Linux) administration.
• Understanding of log file analysis.
• Basic knowledge of TCP/IP networks and internet networking.
• Experience with monitoring system software development or system administration.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Experience with GitLab or any CI/CD tools is an advantage.
• Persistent attitude, ensuring work is completed.
• Demonstrated teamwork attitude and experience.
• Loyalty and commitment to team and company objectives.
• Oracle DB administration experience is a plus.

Additional Information :

At Sportradar, we celebrate our diverse group of hardworking employees. We are committed to ensuring equal access to our programs, facilities, and employment opportunities. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage you to apply even if you meet most of the requirements; we believe skills evolve over time. If you're willing to learn and grow with us, we invite you to join our team!

Remote Work :

Employment Type :

Key Skills

Experience : years

Vacancy : 1