Api Optimization Manager (Hotel Chains)

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Client : RateHawk

Job Category : Other

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Job Views : Posted :

07.05.2025

Expiry Date : 21.06.2025

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Job Description :

Emerging Travel Group is a global travel-tech company operating in over 220 source markets since 2010. We develop advanced online booking platforms for clients ranging from individual tourists to travel agencies and corporate clients. Our solutions help hoteliers showcase their accommodations, increasing visibility and attracting a wider audience.

We are seeking a detail-oriented API Optimization Manager to support complex API integrations and technical troubleshooting. This role is crucial for ensuring seamless direct supply connectivity by optimizing switch platforms, managing connectivity feeds, and supporting chains post-LIVE to maximize performance. The candidate will work closely with Chain Account Managers and internal teams to enhance traffic optimization, manage bans, and meet contractual obligations.

This is a remote position.

Job Responsibilities :

• Assist with API integrations and troubleshooting to ensure smooth technical connections between ETG and switch platforms such as SynXis and Derbysoft.
• Optimize switch platforms by identifying areas for improvement in integration and performance.
• Collaborate with internal stakeholders including the Chains and Connectivity teams to improve traffic and direct supply connection effectiveness.
• Manage feed configurations to ensure correct setup and functionality.
• Monitor performance metrics related to connectivity, providing reports and insights to senior management.
• Support the Chains team in optimizing L2B (Look-to-Book) ratios and improving connection conversions.
• Ensure correct distribution based on contractual obligations, monitoring feeds for bans and adjustments.
• Troubleshoot connectivity issues and provide technical support to internal teams and partners.
• Maintain documentation on feed management, troubleshooting steps, and best practices.

Requirements :

• Experience : At least 1 year in API integrations and troubleshooting within a wholesaler / OTA environment.
• Analytical skills : Experience in market analysis and data-driven decision-making.
• Technical knowledge : Basic understanding of switch platforms like SynXis, Derbysoft, and other connectivity solutions.
• Detail-oriented with accuracy in feed management and optimization.
• Communication skills : Ability to collaborate effectively with internal and external stakeholders.
• Ability to work independently, managing multiple priorities in a fast-paced environment.
• Knowledge of travel distribution systems, direct supply connectivity, or channel management is a plus.

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