Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with a benchmark perspective.
2. Develop a comprehensive understanding of the analytics sector and industry to contribute to business objectives through new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when specialists from other service lines are needed to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales and project initiation phases.
6. Engage in delivering services for highly complex and high-risk projects in coordination with Operations.
7. Develop new methodologies within the field to improve team outcomes and impact work quality.
8. Evaluate implementation results against proposed solutions, assessing efficiency and customer satisfaction.

As a People Lead, act as a role model by managing team development, establishing communication strategies, developing talent, and supporting professional growth. Foster team motivation, listen to team needs, and collaborate with HR on career development.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong foundation in platform development, organization, time management, conflict resolution, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in roles such as Project Manager or Solution Architect.
• Proficiency in software tools like Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

What We Offer

• Permanent contract with flexible schedule, supporting work-life balance.
• Certifications plan to enhance skills with official certificates from our partners.
• Home Office options and flexible benefits such as transport tickets and health insurance.
• Professional development opportunities to grow and advance your career.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the largest Customer Experience Management (CXM) agency in Spain, we offer integrated end-to-end solutions across media, creativity, content, technology, and strategy to deliver measurable business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is recognized as a leader in Spain across key industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. We prioritize client satisfaction (rating: 4.9/5) and have received awards such as Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe growth is driven by our people, guided by our core values: Talent, Flexibility, Commitment, and Collaboration.