L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as a Senior Software Developer / L3 Support Engineer, you would:

1. Be responsible for troubleshooting all L3 cases related to complex products and platforms, including identifying the cause, resolving issues, testing, and generating patches.
2. Work on the container deployment flavor of the product, which has been recently released.
3. Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to completion, demonstrating effective communication and courtesy.

Job requirements:

• Good programming skills in languages such as Java, Python, or Shell scripting, with experience in Linux and Unix scripting (Bash).
• Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.

Additional preferred skills:

• Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
• Good understanding of networking protocols, distributed systems, network security, and high availability systems.
• Experience in software product testing (functional, system, performance) using tools like Seagull, J-Meter, SOAP UI.
• Proficiency with Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle and MySQL.
• Understanding of High Availability (HA) systems.
• Familiarity with SDLC in an Agile/dynamic environment.

Education and experience:

If you are fluent in English, based in Spain, and meet the qualifications, we encourage you to apply. Only candidates meeting these criteria will be considered.

Interested in learning more? Apply now and join our progress!

HCLTech is a global technology company from India, serving Fortune 500 and Global 2000 companies with end-to-end digital solutions.

• If you have a disability certificate, please contact us.

We value diversity and inclusion as core principles, aiming to attract, develop, and retain diverse profiles to foster innovation. We are an equal opportunity employer, considering all qualified applicants without discrimination based on age, gender, disability, ethnicity, or other protected characteristics.