It/Ot Support Engineer

APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network, serving Shipping Lines, Cargo Owners, Freight Forwarders, and logistics providers, and collaborating with port authorities, customs, and government bodies worldwide.

As part of Maersk's strategy, we are transforming from independent terminals to a safer, larger global terminals operator.

We Offer:

This role offers an exciting career in an international, diverse, and fast-paced environment, focusing on building relationships with customers and working with professional teams where your contributions are valued and rewarded.

We are seeking a dynamic IT / OT Support Engineer responsible for monitoring Terminal IT health, including infrastructure, network, storage, compute, and service request & incident management at Level 1 & 2. The role is full-time and onsite.

Principal Responsibilities:

• Provide support for end-user devices and applications, including desktops, laptops, printers, and mobile phones.
• Support and maintain local IT infrastructure and assets, including datacenter racks, cabling, network, and server equipment.
• Support and maintain local IT / OT infrastructure, including CCTV, radio, OCR, biometric readers, and vehicle-mounted terminals.
• Assist regional IT teams with onsite support for incidents and changes.
• Install and replace hardware devices.
• Resolve incidents within service levels.
• Support IT projects, upgrades, migrations, and deployments.
• Perform routine maintenance and contribute to the support knowledge base.
• Conduct root cause analysis and problem solving.

Data Center Support:

• Maintain datacenter, server, and storage environments.
• Implement remote monitoring.
• Resolve incidents within SLA.
• Ensure optimal health and security compliance.

Required Skills and Experience:

• IT Engineering or Telecommunications background.
• Knowledge of VMWare and networking (CISCO certification is a plus).
• ITIL certification.
• Proficient in English communication.

This position offers opportunities to learn about SDWAN network infrastructure, data centers, and collaborate with global teams.

Potential Career Progression:

• Project Management
• Service Management
• Business Analyst
• L3 Support
• Regional Support

Maersk values diversity and is an equal opportunity employer. We support applicants with disabilities and provide accommodations during the application process. For assistance, contact us via email.