Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

Gain industry and market expertise by participating in various projects, providing clients with a benchmark perspective. Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs. Analyze, estimate, and develop proposals to support the commercial team. Identify when specialists from other service lines are needed to enhance client advisory. Implement mechanisms to identify and control commercial risks during pre-sales. Analyze and interpret risks before project initiation and communicate them to Operations. Engage directly in delivering services for highly complex and high-risk projects in coordination with Operations. Develop new methodologies within your field to influence others and improve outcomes. Evaluate implementation results against proposals, assessing efficiency and customer satisfaction.

Act as a role model for the team and manage their development as a People Lead:

Establish and implement a communication strategy to define team objectives clearly. Develop and manage talent within the team, leveraging tools to meet organizational goals. Conduct logical analyses, identify issues, and interpret relevant information to facilitate data sharing and coordination. Support and motivate team members, fostering commitment to organizational and team objectives. Listen to team members’ needs and collaborate with HR to facilitate career development. Participate in decision-making regarding professional growth, evaluation, and team performance.

Qualifications & Skills

Bachelor's degree in Computer Engineering, Business Administration, or related fields (or equivalent vocational training). Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency. Extensive experience in business data collection, interpretation, and process optimization. At least 5 years in a similar role (Project Manager / Solution Architect). Proficiency in core technologies such as Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics. Languages: English proficiency.

What We Offer

Permanent contract, flexible schedule, support for work-life balance, certification plan, home office options, flexible benefits (public transport, meal tickets), health insurance, and professional development opportunities.

About Us

Omega CRM, part of Merkle, is a global digital company specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. We form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain across industries such as Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. We prioritize client satisfaction (rating: 4.9/5) and have received awards like Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe in growth through our people, guided by our values: Talent, Flexibility, Commitment, and Together.