Product Owner for Support Portal

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About The Team

You will be a part of a current team of product owners, business analysts, project managers, and UI/UX designers, all working with the development, QA, support, service delivery, other teams to deliver a stellar customer experience across multiple touch points. The immediate focus of this position will be with Salesforce web and mobile portal applications and related workflows and systems.

Responsibilities

As a Product Owner for the Keysight Support Portal at Keysight Technologies, your responsibilities will include:

• Own and drive the product vision: You’ll help define the long-term strategic direction for the Keysight Support Portal, that provides an intuitive experience for customers, taking into consideration new AI technologies that improve the journey, self-service, and resolution outcomes for all.
• Curating and managing the product backlog: You’ll clearly define and prioritize features, enhancements, and bug fixes, ensuring that the development and QA teams focus on valuable functionality.
• Providing acceptance criteria: You’ll collaborate with stakeholders to define clear criteria for feature completion and quality, in a timely manner that helps facilitate the Agile Scrum process.
• Managing stakeholders: You’ll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution, including managing end-to-end projects.
  
  

Qualifications

• Bachelor Degree in Computer Science, Information Systems, or equivalent.
• Minimum of 5 years of experience as a Product Owner.
• At least 3 years’ experience with the Salesforce ecosystem
• At least 5 years delivering web and mobile based applications, used by customers (not just internal applications).
• Previous experience with AI based solutions such as Coveo is highly desired.
• Product Management Expertise: Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features, including UI/UX interface designs and wire frames.
• Strategic Vision: As a Product Owner, you’ll define the long-term vision for the product. This involves considering future trends, technological advancements (such as AI integration).
• Stakeholder Management: Effective communication and collaboration with various stakeholders—development teams, business leaders, customers, and end-users—are essential. You’ll need to balance competing priorities and ensure alignment.
• Agile Methodology: Familiarity with Agile practices is crucial. You’ll manage the product backlog, prioritize features, and work closely with the development team during sprints. Product Owner certification is strongly preferred.
• Customer-Centric Mindset: Prioritizing the best possible customer experience is at the core of your role. Empathy for end-users and the ability to advocate for their needs are vital.
• Technical Acumen: While you don’t need to be a developer, understanding technical concepts related to Salesforce helps you make informed decisions and communicate effectively with the engineering team.
  
  

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***