Cloud It Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We offer an exciting opportunity to lead and empower a multicultural team!

Experience :

+2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with third-party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents; escalate issues as needed.
• Analyze root causes and implement workarounds.
• Track and resolve first-level incidents; escalate to second level when necessary.
• Interface with second-level support and vendors.
• Monitor incidents, push solutions, and inform users.
• Verify solutions with users if required.
• Prioritize and fulfill service requests according to work instructions.
• Advise end users on hardware/software usage and support topics.
• Manage user credentials and accounts.
• Monitor and report on service performance, capacity, and quality.
• Implement measures for recurring issues and manage logs.
• Stay updated on new technologies to improve tools and processes.

Technical Knowledge / Accountabilities :

• Microsoft Azure Platform (Portal and CLI).
• ADLS Gen2 Storage Accounts.
• Windows and Linux VMs (Bash, PowerShell).
• Azure AD Identity & Access Management.
• Azure Networking (Vnets, NSGs, Proxies, FW).
• Azure SaaS (Databricks, ADF).
• Azure DevOps.
• Infrastructure as Code (Terraform or similar).
• Container management (Docker, Kubernetes).
• Automation/Scripting skills.

Similar Experience :

• Azure supporting services.
• ADLS and Azure Data Factory.

Location :

FULL REMOTE

Schedule :

Flexible, with a Friday intensive day.

Benefits :

• €1,200 training budget.
• Monthly team follow-ups and continuous feedback.
• Teleworking and flexible hours.
• Full private medical insurance.
• Flexible remuneration options.
• Access to WELLHUB and discounts (Club Capitole).

Team & Culture :

• Bi-monthly team building events, summer parties, Christmas dinners.
• Sponsored football team.
• Technological communities for knowledge sharing.
• Join us! Discover more at https://capitole-consulting.com/

Read what people say about us: https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html

We look forward to receiving your profile!